Forza has extensive experience on IT operation and maintenance service. We provides 24X7X365 proactive IT infrastructure and application monitoring service, and we strictly comply with ITIL methodology on handling and resolving IT issues and requests. Forza guarantees high availability IT service and subjects to purchased Service Level Agreement.

Monitoring

Forza provides 24X7X365 monitoring service on IT infrastructure, which includes server, virtual systems, storage, database and network. With Forza monitoring service you can:

◆   Detect and send alert immediately when an outage happens;

◆   Diagnose potential problems before it becomes a critical incident;

◆   Have a clear picture on IT capacity status for IT budget and investment planning;

◆   Ensure system and network security;

◆   Manage staffs working behavior and increase productivity.

Maintenance

Maintenance is our key strength.

◆  We have a team providing 24X7X365 IT technical support service in English, Mandarin and Cantonese to make sure your voice is heard;

◆  We have a team with most advanced technology in the whole IT industry;

◆  We have a developed ticketing system to track all the tickets from initial until closure to make sure each incident and request resolved effectively and efficiently.

◆  We provides regular maintenance report on IT health status and our performance result;

◆  We host regular meeting to enhance communication and cooperation with customer.